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We’re off on a short holiday until the end of August. All orders placed during this time will be shipped from  September the 5th.
Until then we send you our best summery wishes!

ORDER and PAYMENT

 

 
Have a look in our PRODUCTS section, choose the piece that you like and send us a message with the model, size and colour of your choice. We will reply right away with all the payment and delivery details. Your order will be confirmed through email and payment can be made through bank transfer.
 
Because we want to reduce fabric waste as much as we can, we don't make a lot of pieces in advance. Most of our clothes are made in our Bucharest atelier once an order is confirmed, which means the delivery time is of ONE WEEK from the date an order is confirmed.
 
Custom made pieces
 
Most of our clothes have a relaxed fit and are designed to fit the majority, but we do understand if you want to make small adjustments to a garment. Longer sleeves, shorter pants, we are open for discussion. Send us an email with the item that you are interested in and the adjustments that you want to make. We'll ask for the details that we require to make the perfect garment for you. Just keep in mind that custom made orders are not returnable.
The lead time for custom made orders is of one week.
 
Customised items are final. They cannot be returned, refunded, exchanged or altered.
 
If you have any questions regarding our order, payment and shipping terms, please do not hesitate to write us at contact@simplestories.ro
 
 
 
DELIVERY
 
We ship WORLDWIDE.
 
 
Postal or courier service shipping cost will be added to the total order price and will be communicated through email, as it is different from one country to another.
 
We ship via courier anywhere in Romania and you will be able to track your order on our courier's website once we will send you the air way bill number. Delivery time in Romania is of 1-2 business days, except for Holiday season when courier companies can experience delays due to increased amount of orders.
 
Shipping outside of Romania will be done through Romanian Post service. Items are sent as priority registered airmail.
Please note that for countries outside the EU, local charges such as import duties and/or sales tax may apply. These charges are at your own expense and we recommend that contact your local customs office for more information. In addition, local customs practices may require you to provide additional information to clear your order. These rules and the delivery time vary by country.
 

 

RETURNS and REFUND

 

We hope you will love everything that you order from us, but if something isn't right just keep in mind that all simple stories items are eligible for return and refund (except for custom made pieces which cannot be returned or exchanged). Certain conditions apply.

 

You have the right to cancel your purchase within a period of 14 calendar days after the day of delivery of the goods. During this period, we trust that you will treat the product and its packaging with care. Please email us at contact@simplestories.ro to inform us about the return and we will communicate the address where the package needs to be sent.

 

Our products are eligible for a refund if they meet the following terms:

 

- If you wish to cancel your order using this legal right, you must inform us of your decision to cancel the contract in writing (email at contact@simplestories.ro)

 

- Items must be in standard size and length (no customisation)

 

- Items must be in the original condition (not used, not washed and not damaged)

 

- Items must be mailed off within 14 days as of the day of delivery

 

 

When returning an item, you must pay the direct and total cost of returning the product(s). Upon returning, you are fully responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit.

 

The full responsibility for the product is yours until the product has been safely delivered to us on the return address sent to you via email. We do not accept responsibility for items lost in shipping when returned, so we recommend you keep a receipt with a tracking number as proof that the package was sent. We cannot be held responsible for items that fail to reach us.

 

Please note that we do not accept packages sent as cash or collect on delivery. The customer/sender alone is responsible for sending back the goods to us on the listed return address.

 

The original delivery cost as well as the return cost or custom/duty taxes are not refundable.

 

Once the return is received by us the package will be checked to ensure that the clothes returned are in the original condition. You will receive a confirmation email once all this is set and the refund will be processed to your bank account (please allow a few days for the payment to be processed from our bank to yours). We will only refund to the account that was used to place the order.

 

We not accept any product exchange. If something isn't right, please place a new order.