RETURNS and REFUNDS
We hope you will love everything that you order from us, but if something isn’t right just keep in mind that all simple stories items are eligible for return and refund (except for custom made pieces which cannot be returned or exchanged). Certain conditions apply.
You have the right to cancel your purchase within a period of 14 calendar days after the day of delivery of the goods. During this period, we trust that you will treat the product and its packaging with care. Please email us at firstname.lastname@example.org to inform us about the return and we will communicate the address where the package needs to be sent.
Our products are eligible for a refund if they meet the following terms:
- If you wish to cancel your order using this legal right, you must inform us of your decision to cancel the contract in writing (email at email@example.com)
- Items must be in standard size and length (no customization)
- Items must be in the original condition (not used, not washed and not damaged, includes simple stories tags)
- Items must be mailed off within 14 days as of the day of delivery
When returning an item, you must pay the direct and total cost of returning the product(s). Upon returning, you are fully responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit.
The full responsibility for the product is yours until the product has been safely delivered to us on the return address sent to you via email. We do not accept responsibility for items lost in shipping when returned, so we recommend you keep a receipt with a tracking number as proof that the package was sent. We cannot be held responsible for items that fail to reach us.
Please note that we do not accept packages sent as cash or collect on delivery. The customer/sender alone is responsible for sending back the goods to us on the listed return address.
The original delivery cost as well as the return cost or custom/duty taxes are not refundable.
Once the return is received by us, the package will be checked to ensure that the items returned are in the original condition. You will receive a confirmation email once all this is set and the refund will be processed to your bank account (please allow a few days for the payment to be processed from our bank to yours). We will only refund to the account that was used to pay for the order.
We not accept any product exchange. If something isn’t right, please place a new order.