Free delivery on orders over 500 RON / Free delivery on orders over 200€ within the EU

Order and delivery

ORDER

Reducing fabric waste as much as we can is one of our main goals, so we don’t make a lot of pieces in advance.

Most of our clothes are crafted once an order is confirmed, which means the production time is of ONE WEEK from the date the order is placed.

Orders are processed and delivered form Monday to Saturday, except legal holidays.Orders placed Friday after 4 PM (Bucharest time), will be processed nest Monday, the following week.

Simple Stories cannot be held responsible for the unforeseen delays. We do not deliver to mailboxes or postal offices.

Please check, at delivery, the conformity of the order: the number of parcels and the integrity of the package Please let us know of any inadvertence in writing at contact@simplestories.ro

If your product arrives deteriorated, we recommend returning it in its initial state without wearing it and without removing the labels. The loss or deterioration of the ordered products is solely your responsibility once you sign the shipment forms.

Custom made pieces

Most of our clothes have a relaxed fit and are designed to fit the majority, but we do understand if you want to make small adjustments to a garment. Longer sleeves, shorter pants, we are open for discussion. Send us an email with the item that you are interested in and the adjustments that you want to make. We will ask for the details that we require to make the perfect garment for you. Just keep in mind that custom made orders are not returnable. The lead time for custom made orders is ONE WEEK.

Customized items are final. They cannot be returned, refunded, exchanged or altered.

If you have any questions regarding our order, payment and shipping terms, please do not hesitate to write us at contact@simplestories.ro

DELIVERY

Postal or courier service shipping cost will be added to the total order price and will be visible in your shopping cart at the moment of check out.

Transportation fee for international orders is 25 EURO. Orders over 200 EURO will be delivered free of charge within the EU.

If the country that your are ordering from is not available in the list provided please send as an email at contact@simplestories.ro to discuss your options as several are available.

Transit time for your parcel within Europe is of maximum 7 days

Please note that for countries outside the EU, local charges such as import duties and/or sales tax may apply. These charges are at your own expense and we recommend that you contact your local customs office for more information.

In addition, local customs practices may require you to provide additional information to clear your order. Rules and delivery time vary by country.

We ship via Fan Courier anywhere in Romania and you will be able to track your order on our courier’s website once we will send you the air waybill number.

Delivery time in Romania is of maximum 5 business days, except for Holiday season when courier companies can experience delays due to increased amount of orders.

Transportation fee for Romania is 18 RON per package and orders starting from 500 RON will be delivered free of charge.

 

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